Uber NYC & the Surge: Right, Wrong, Lessons Learned is a good piece by Hunter Walk on the lessons available for the trendy taxi service that pissed off a whole load of Sandy-sufferers by promptly raising prices. Uber’s been getting a whole load of press recently (see also Paul Carr’s Travis Shrugged: The creepy, dangerous ideology behind Silicon Valley’s Cult of Disruption which is both a rambling article in need of a good shake and one that makes good points about the reality of disruptive innovation.) As someone who was once jumped on by a minicab driver in London*, I err on the side of doing everything possible to ensure passenger safety, even as I see that incumbents will cling to any measures they can in order to keep on providing those same old crappy service. This isn’t a black and white issue, but it *is* one that warrants close attention from people who have mastered joined-up thinking.
* I hasten to add, I was fine. Unlike the driver’s car, which I’m pretty sure I dented when I jumped out and kicked it.
[Hunter Walk’s story via Jessi Hempel.]